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 Uniport is announcing today the E-Rep (12 May 2008) |
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| Uniport Natural Language Processing division Semantica is announcing today the E-Rep, an Electronic Representative with free language understanding capabilities. E-Rep handles free dialogs between human to machines, and is used in Call Centers. |
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| The Israeli Trade Minister Mr. Eli Ishay participates in the I-Comm Group meeting (26 February 2008) |
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| The Israeli Trade Minister Mr. Eli Ishay participated in the I-Comm Group meeting and encouraged the activity of the group. |
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| Gordano and Uniport announce support for the FAXPort IP Fax System integrated with the Gordano Messaging Suite (14 January 2008) |
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| Gordano Ltd. - an international developer of enterprise-class messaging products announces today that Gordano Messaging Suite (GMS) provides integrated enterprise fax capabilities with Uniport FAXPort IP Fax System, allowing faxing directly from GMS. |
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| E-Rep |
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| E-Rep is a system that is able to analyze customer enquiries in free text, and to handle over 50% of all enquiries automatically without a need of a human Rep. This reduces wait time and the number of incoming telephone calls to the call center, increases customer satisfaction, and reduces the call center operational expenses.
E-Rep technology is based on Natural Language Processing (NLP) and Machine Learning technology. The Semantic Role Labeling (SRL) technique which is used by E-Rep provides an understanding accuracy of approx 85% compared to accuracy of approx. 35% of keywords based technologies. This makes E-Rep capable of interacting with customers calls automatically. |
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